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License Error Resolution

If you see a license-related alert, such as "Cannot retrieve license information" immediately after logging in to the Web Console, the license may not have been issued successfully due to a temporary network/connectivity issue during instance provisioning or a communication issue with the license server.

Reissuing a License Key​

Issue a License Key​

  1. A valid License Key is required to use OvenMediaEngine Enterprise properly. Please click [OK] in the pop-up to go to the License Settings page and reissue the License Key.

  1. Click [Issue License] and wait a moment. The system will automatically issue and apply a new License Key.

Verify the New License Key Is Applied​

  1. If the license authentication alert/error message disappears, the License Key has been applied successfully. You can then use all OvenMediaEngine Enterprise features normally.
  2. Run a basic streaming test by following the "Post-Setup Verification for OvenMediaEngine Enterprise" procedure.
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If the issue persists, first check the instance’s outbound network connectivity (Security Group rules, route settings, NAT/IGW, etc.) and confirm that the instance can reach the license server.